The S&M company philosophy is based on an holistic approach to quality management that encompasses not only the quality of products and services in the conventional sense, but also all aspects that impact business processes and their respective sub-processes. The objective of this approach is to continuously improve products and services and thus to eliminate defects.
TQM dimensions
Employee satisfaction Customer satisfaction Business results Processes Resources
Social responsability Leadership Policy and strategy Employee orientation
Company principles
These dimensions are firmly anchored in our company principles. Our colleagues from all areas and levels have summarised them in the following statements. They are of equal importance, and form the binding framework for our daily work:
Customer orientation
Customer satisfaction stands at the centre of our thinking and actions. We are reliable partners, competent advisors and swift service providers, as a result of which we create lasting customer loyalty. Partnership We want to treat our business partners, our customers and the community in which we live in such a way that we maintain our high reputation as a reliable organisation. Employees We want to be responsible employees who create and maintain an atmosphere of mutual respect, achievement, creativity and personal development. Quality In all areas we strive for constant improvement in our thinking and actions in order to meet the high demands of our quality principles. Environment Through environmentally responsible behaviour that goes beyond complying with existing legislation we want continually to reduce the effects on the environment and thus maintain our function as an example. Safety Through constant reduction of risks in all areas we strive for a maximum of safety. Research Through research and development with an eye to the future and based on market requirements we want to be the first on the market to offer our customers advanced solutions to problems. Manufacture We manufacture our products according to advanced, safe and environmentally responsible processes, economically and with the maintenance of high quality standards. Market leadership The basis of our brand policy is to ensure the positions that we have achieved or to build up to market leadership. Through the introduction of pioneering products, existing brands are to be given a new lease of life and new growth markets are to be opened up. Company success We want a long-term rise in the economy. Through constant sales growth together with optimal use of our products, our aim is that our company’s profits increase at an above-average rate compared with the competition.
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